Customer Services Data Coordinator

Department: Business Administration

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Mel Richards

Description

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy

We are bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

About the role

We’re looking for a Customer Services Data Coordinator to join us, could this be you? This hybrid role is based at our Telford office, offering a blend of remote and on-site working.

Some of the responsibilities:

You will collect, input and maintain supplier service data across the Reconomy Recycle Loop Outsourcing business.
Identify and request missing data.
Liaise with suppliers through various formats to obtain data relating to containerised waste services.
Ensure accurate transfer of data from supplier reports or online Portals into the Reconomy Salesforce platform.
Liaise with Customer Service Teams to resolve data discrepancies and help ensure clean and accurate data is presented to customers and help reduce supplier invoice queries.
Complete data transfers in a timely manner to meet clients reporting and invoicing deadlines.
Establish strong working relationships with suppliers and internal or external business contacts to ensure departmental targets are met.
Maintain updated knowledge of all Reconomy's products and services including in-house apps.

What we need from you

Confidence in communicating over the phone, and a professional and accurate approach to email correspondence.
Strong time management skills and the ability to meet deadlines consistently.
A collaborative mindset, with the ability to build and maintain effective relationships both internally and externally.
A keen eye for detail when working with data, ensuring accuracy at all times.

What we offer

Financial perks: Pension scheme, length of service rewards, and referral bonuses.
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
Community engagement: Volunteer days and collaboration with local charities.
Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.

About the role

What we need from you

What we offer

About Reconomy