Customer Service Consultant

Application Deadline: 3 November 2025

Department: Operations & Transport

Employment Type: Contract

Location: Brampton

Reporting To: Catherine McCausland

Description

The Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain. Our goal is to generate the greatest possible value from recyclable goods by optimizing take-back processes. We work with manufacturers, retailers and government organizations in over 80 countries, enabling smooth circular material flows and maximizing resource efficiency.

Our vision is to save important resources and create a better planet for future generations through a sustainable circular economy.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

This is a one year contract.

The Customer Service Consultant, will play a pivotal role in driving technological innovation and enhancing customer service across the PRO Support Services (PSS) line of business. This individual will be a key member of the leadership team, responsible for supporting application interfaces, managing internal user support, and contributing to strategic initiatives. This role requires a blend of technical expertise, strong communication skills, and a customer-focused mindset.

Provide strategic input to support the growth of PSS through technology-driven solutions and customer service improvements.
Deliver product demonstrations to prospective clients and support implementation of new technologies that improve system performance and user experience.
Conduct requirements analysis to inform and execute technology projects that align with business needs and improve operational efficiency.
Administer and support internal applications and interfaces, ensuring reliable functionality across regional and international systems.
Create and maintain user documentation and training materials; deliver user training to improve adoption and reduce support needs.
Manage customer service complaints using Zoho.
Collaborate with internal stakeholders to ensure consistent messaging, support process alignment, and enhance cross-functional communication.
Build and maintain strong relationships with stakeholders.
Periodically travel across Ontario.

What we need from you

Post-secondary degree or diploma in IT, computer science, business informatics, communications, or a related field.
6+ years of experience delivering customer-centric technology solutions.
Training as an IT specialist or equivalent experience (Preferred).
Valid Ontario G-class driver’s license (required for travel).
Strong analytical skills and familiarity with relational databases.
Excellent verbal and written communication skills.
Highly organized, self-driven, and a collaborative team player.
Demonstrated success engaging stakeholders across technical and business domains.

What we offer

Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
RRSP Matching Program: Plan for the future with confidence—our employer-matching RRSP contributions help you build long-term security.
Wellness Account: Your well-being matters. Use your wellness account for gym memberships, mental health resources, fitness classes, and more.
Flexible Work Options: Work-life balance is key. Enjoy flexible hours and a hybrid work model (remote/in-office) that fits your lifestyle.
Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility and Inclusion:

RLG Canada is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing Careers@rev-log.com.

About the role

What we need from you

What we offer

About RLG Systems Canada