IT Help Desk Analyst (m/w/d)

Application Deadline: 30 June 2026

Department: Technology

Employment Type: Permanent - Full Time

Location: Dornach, Munich

Reporting To: Frank Ebeler

Description

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable
businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a
meaningful way toward the circular economy.
Reconomy is bending the edges of linear business models across the world, integrating circular economy strategies and
processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and
inherent value of their resources, with integrated global operations in over 80 countries across the world.
Reconomy’s full range of capabilities are organized into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for
circularity within the wider resource cycle.

Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe
Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

Key Responsibilities

Act as the first point of contact for incoming incidents and service requests, ensuring tickets are handled efficiently within agreed service level timeframes.
Deliver first-line technical support by troubleshooting and resolving user issues, while collaborating with specialist teams where needed.
Help continuously improve our support environment by contributing to the knowledge base with solutions, fixes, and process documentation.
Create a positive support experience by assisting end-users in a friendly, approachable, and solution-oriented manner.
Set up and relocate end-user equipment, ensuring employees have everything they need to work effectively.
Configure and troubleshoot meeting room and office technology to support smooth collaboration across teams.
Provide support for business-owned mobile devices, helping users stay connected and productive wherever they work.

Skills, Knowledge & Expertise

We are looking for a friendly, motivated, and service-oriented team player who enjoys helping others and solving technical issues. You should be comfortable working independently, while also collaborating closely with colleagues and communicating clearly with end-users.

What You Bring

Strong people and communication skills
A proactive and supportive mindset
First experience in IT support, service delivery, or customer service
Good knowledge of Windows 10+, Microsoft 365, and basic IT troubleshooting
Familiarity with remote support tools, mobile devices, and basic networking concepts (LAN/Wi-Fi)
Strong documentation and organizational skills
fluent in German and English

Nice to Have

ITIL Foundation certification
Knowledge of VoIP systems and mobile device management tools
One-years’ experience in an IT Service
Delivery role.
Customer Service experience
Experience with Microsoft 365 administration centres and tools.

What Matters to Us - We value people who are:

Real – honest and straightforward
Inclusive – respectful and open-minded
Collaborative – supportive team players
Inventive – curious and eager to improve and learn

A passion for technology, continuous learning, and a positive attitude are key for success in this role.

Job Benefits

Hybrid working model combining remote work and office presence
Flexible working hours based on trust and autonom
30 days of annual leave
Workation opportunities – work from a location of your choice, with no restriction to Europe; the whole world is open to you
Childcare allowance and employer contribution to a company pension scheme
Discounts in the company canteen and the on-site gym
Excellent public transport connections and plenty of free underground parking spaces, including charging stations for electric vehicles, ensuring a comfortable commute
Personal and professional development opportunities, such as language courses, tailored training programs, and seminars
A dynamic work environment with plenty of room for independent work, proactive contribution of ideas for new projects and processes, and a high level of creative freedom

And much more…

Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

About Reverse Logistics Group