Customer Account Executive

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Bristol

Reporting To: Paige John

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

As part of our team in Bristol, you’ll join our dynamic and passionate colleagues who are all working toward one shared goal: a world without waste. Specialising in providing tailored waste solutions to our extensive SME customer base.

Why Join Us?

At Reconomy Connect, Bristol, our success is built on four core values:

Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Be Part of Something Bigger

Whether you're starting your career or looking to take the next step, Reconomy Connect, Bristol offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About the role

You will join a close-knit team providing waste and recycling solutions to businesses across the UK. Developing relationships with our customers to provide an excellent service you will be their point of contact for all enquiries, mainly via email but some calls will be expected, using problem solving skills to resolve issues and organisation to ensure services run smoothly.

As you develop your understanding of your customers’ needs you will be able to identify new sales opportunities with them, we will help you to learn the industry and our products and services, while a good numeracy ability will underpin this.

You’ll need to enjoy working as part of a team both with your immediate team as well as working with colleagues across the business such as assisting Account Managers with mobilising new contracts. A good ability with IT to ensure efficient use of the computer systems used to manage customer interactions and good communication both written and verbally.

We really are one big team, both to get the job done through the day but we also enjoy spending time together away from the office, whether joining in with a team activity, fund raising or celebrating a team achievement there will be opportunities to get involved.

Additional information:

Based full time at our Bristol office (BS3 1TF).
Customer Service Representative is a job title used for advertising purposes only, the internal job title is Customer Account Executive.

What we need from you

Experience in customer service, whether that be in an office, retail or hospitality.
Comfortable with working under pressure in a fast-paced environment.
Effective communication skills both written and verbal.
IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
Good attention to detail to ensure accuracy when placing orders.

What we offer

Financial perks: Pension scheme, length of service rewards, and referral bonuses
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

About the role

What we need from you

What we offer

About Reconomy Connect