Sales and Service Co-ordinator

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Doncaster

Reporting To: Jessica Phillips

Description

Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes.

We deliver industry‑leading soil classification through our testing kits and state-of-the-art mobile SiteLab. Founded on the principle of best practice, we employ innovative methods to minimise environmental impact, all supported by EcoIntelligence - our online management portal that provides complete visibility of reporting and performance.

With extensive experience across the waste management industry, we understand what our customers need to meet their business objectives in today’s competitive market.

Our success is built on four core values:

Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

Are you highly organised, customer-focused and able to juggle multiple priorities in a fast paced environment? We're looking for a proactive Sales & Service Co-ordinator to join our Technical Department, supporting customers, suppliers and internal stakeholders to ensure a seamless service from enquiry through to delivery.

You'll play a key role in managing customer accounts, processing enquiries and orders, co-ordinating suppliers, resolving issues and ensuring excellent service levels are maintained at all times.

What you'll be doing

Acting as a key point of contact for incoming customer enquiries and calls.
Managing customer accounts and building strong working relationships.
Providing exceptional customer service and resolving issues and complaints efficiently.
Monitoring customer KPIs and ensuring service expectations are met.
Processing enquiries and preparing quotations.
Liaising with suppliers to obtain competitive rates and secure services.
Ensuring orders are processed accurately and bookings are completed successfully.
Co-ordinating exchanges, removals and other ad-hoc service requests.
Proactively managing urgent and priority customer requirements.
Investigating and resolving supplier and customer invoice queries.
Logging and tracking service issues through Salesforce and supporting continuous service improvement.
Proactively managing service delivery, monitoring priority requests and ensuring customers are kept informed throughout the process.

This is a full-time, office based role in Doncaster. Working 42.5 hours per week, 8am until 5pm, Monday to Friday, you'll be part of a busy and supportive team delivering excellent service to customers. Due to the office-based nature of the role, you will need to live within a commutable distance of our Doncaster office.

What we need from you

Previous experience within a customer service role.
Strong organisational skills with the ability to manage multiple tasks and deadlines.
Excellent communication skills, both written and verbal.
A proactive approach with strong problem solving abilities.
High levels of accuracy and attention to detail.
Confidence working with internal systems and maintaining accurate records.
Ability to work collaboratively with customers, suppliers and colleagues.
Experience using Salesforce or CRM systems would be advantageous, although not essential.

What we offer

Financial perks: Pension scheme, length of service rewards, and referral bonuses.
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
Community engagement: Volunteer days and collaboration with local charities.
Generous holiday: Start with 23 days, rising with service, plus buy/sell options.
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.

About the role

What we need from you

What we offer

About Ecofficiency Ltd