Implementation Manager

Application Deadline: 17 November 2025

Department: Operations & Transport

Employment Type: Permanent - Full Time

Location: Utrecht

Reporting To: Renata Kuricova

Compensation: €3,600 - €4,600 / month

Description

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

So, who are we?

We're not just another returns management company. As part of the Reconomy, we are a global player with 20+ subsidiaries, 20+ regional offices across 4 continents, and customers in more than 180 countries. Ever returned a package?

ReBound is a leading international software and logistics company specialising in Returns Management solutions. With a robust, award-winning platform, we simplify and innovate the returns process, offering unparalleled flexibility, transparency, and control to our clients.

Our technology allows us to drive successful, optimised end-to-end returns strategies which can enhance their financial and operational performance as well as lessen their environmental impact.

Operating at the intersection of technology and supply chain, we are a critical component of the Re-Use Loop of our parent company, Reconomy.

Most of all, we support our clients in delivering exceptional customer experience to their customers.

Before we get into the details let us look at what we will offer you first!

So what you will be doing...

You will have the responsibility to lead and coordinate the implementation process of our international clients. This includes supporting the development of solution proposals from sales, leading client meetings, setting up appropriate systems and documentation, testing and designing the solutions together with your clients and your colleagues.

You will work on projects, follow up on requests and solve challenges. You will be accountable for the full implementation process which includes the plan for on-boarding, account configuration, testing, troubleshooting and launching the product, as well as conduct regular quality checks, analyse and reflect on what has just happened.

To give you an idea of the technical side…

· We design and implement warehouse operation solutions

· We work with data feeds and webhooks

· We build API integrations with client systems

…and what is expected…

Do you think you have what it takes to help us achieve the next step?

· Do you have a University degree?

· Are you commercially focused, understanding the forces within commercial (pre-sales, IT and the operational playing fields)?

· Are you Tech savvy, or at least not afraid of tech, with the ability to understand & explain complex processes & flows?

· Are you a confident presenter whom is able to communicate complex subjects easily?

· Do you pride yourself on your communication skills in business English?

· Are you a diplomat?

· Are you resilient, a self-starter and highly organised?

If you were asked whether you can, can you consult on the implementation; design it; document it, plan it; lead it and execute it? Then communicate it to all the relevant stakeholders, monitor it and evaluate it?

What we offer

Hybrid working - because great work can happen anywhere
8.33% holiday allowance on top of your base salary, to be paid out in May
27 vacation days per calendar year on a full-time basis
Pension scheme and health insurance contribution
Home office allowance for your perfect setup
Mental health support through our partner OpenUp
NS Business card for seamless travel or if you travel by car, a travel allowance of € 0,23
A bike plan, if you're that way inclined
A delicious and healthy lunch provided by us!

So what you will be doing...

…and what is expected…

What we offer

About ReBound by Reconomy