Account Administrator

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Sheffield

Compensation: £27,000 / year

Description

Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

You’ll be the friendly, reliable face our customers come to know and trust, the person who keeps things moving behind the scenes, and the link that holds our internal teams and customers together.

The main purpose of this role is to provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Coordinate, analyse and improve customer service functions to meet company goals.

No two days look quite the same. One moment you’re on a call sorting a query, the next you’re booking in deliveries, checking stock or pulling together the numbers that show how an account is really performing. You’ll get to know your customers inside out, attend their visits and meetings (on-site, off-site and over the phone), and make sure everyone internally has the clear, concise instructions they need to deliver brilliantly. If you love variety, people and getting things right, you’ll feel right at home.

Being the go-to contact for your customers, keeping them in the loop, passing on anything useful to the General Manager, and flagging any issues early before they become problems
Keeping an eye on how the account is performing, pulling together the monthly reports and sharing the headlines with the Contract Manager
Working with carriers, transport companies and customers to book in delivery slots with our Goods In team
Getting orders out the door, raising despatch notes, despatching stock and making sure our stock records stay accurate
Getting to know how stock moves through the site, from arrival all the way to delivery
Making sure everything’s invoiced correctly so customers are billed accurately
Looking after stock control and keeping our stock files spot-on, with goods-in figures logged promptly
Spotting chances to grow the account, working alongside the Customer Service Manager
Always looking for ways to make the customer experience a little better
Helping out other teams with any customer-related questions, and keeping things running smoothly with the planning team

What we need from you

A natural communicator who’s just as confident in writing as on the phone
A background in customer service
Organised, accurate, and happy to make a decision and back yourself
Driven to hit your targets, and the sort of person who spots what needs doing and gets on with it
A real team player who builds good relationships with people inside and outside the business
You’re comfortable with Microsoft Office
Some experience in 3PL or a multi-client operation would advantageous

What we offer

At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there - we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.

We know that taking time to recharge is essential for your wellbeing. Alongside your 25 days of annual leave, you’ll also have the option to purchase additional days, giving you the flexibility to take the breaks you need, when you need them. And because we love celebrating our people, you’ll get your birthday off, completely on us - enjoy your special day, work‑free!

We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.

Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future.

You’ll be joining a team where collaboration, openness, and support are part of everyday life - because great work happens when people feel connected and inspired.

About the role

What we need from you

What we offer

About Advanced Supply Chain