Compliance Administrator

Application Deadline: 28 November 2025

Department: Legal & Compliance

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Compliance Scheme Manager

Compensation: £25,500 - £27,250 / year

Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

The Compliance Administrator will be committed to providing exceptional administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy team environment and on their own initiative. Strong organisational and communication skills are imperative. The Compliance Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Key accountabilities

Administration Support

Accurately process a variety of administration tasks, including new applications and contact/company changes
Provide ad hoc administration duties and support to other departments when required

Customer Service

Deliver excellent customer service, both on the telephone and via email
Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact
Centre with both outbound and inbound calls

Packaging, WEEE & Batteries Datarounds

Play a key role in the Dataround processes, including
Logging data forms, following up verification forms and assisting with incoming members queries

Quality Assurance

Encourage and promote high standard of administration within the team and company
Consider and implement process improvement where possible within the team

Auditing

Support other departments in the auditing of essential documentation required by the regulations.

Health & Safety

Co-ordinate Area Safety and ISO Inspections with other departments
Report H & S stats to HR Director

Key areas

Ensure a high standard of accuracy is achieved for all member contact details
Ensure administrative tasks are carried out in an accurate and timely manner
Develop a good understanding of the wider Valpak services and how they fit into the business
Ensure that a high level of customer service is delivered at all times
Demonstrate excellent communication skills

What we need from you

Experience, skills

An outstanding eye for detail with a drive to provide exceptional administration support
Customer focused with strong communication skills
Customer focused with drive to provide the highest level of customer satisfaction
Capability to multitask, prioritise and manage own workload
Able to work well under pressure
Able to pick up new skills and knowledge quickly and learn and develop in an ever changing company
IT literate: Word, Excel and Access

Qualifications

Educated to a minimum of A Level or equivalent

What we offer

Dual Location / Hybrid worker Status
Participation in our annual Incentive Plan (VIP) - up to 10% bonus
25 days annual leave plus bank holidays, volunteering day and your birthday off!
Option to buy and sell up to 9 days annual leave
Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives

About the role

What we need from you

What we offer

About Valpak Ltd