Hub Operations Support Analyst

Department: Operations & Transport

Employment Type: Fixed Term Contract

Location: Utrecht

Reporting To: Heli Kortetmäki

Description

ReBound - a Reconomy Group Company - is the leading global returns management specialist, enabling easy omnichannel returns for brands and their consumers. By combining integrated returns software with an extensive logistics network, ReBound provides brands with a complete ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

This role actively contributes to achieving excellent hub performance on a daily basis across our network. Acting as an operational specialist, the core of this role is to support as well as own tasks within the Hub Operations. This role manages crucial warehouse process and supply chain related tasks that help us achieve agreed service levels, operate efficiently and ensure smooth collaboration between us and our B2B clients. This is a critical role supporting the Hub Operations Manager, our clients and hubs.

With more than 40 hubs around the globe, this role feeds into creating one way of working, streamlining processes and improving reporting and data processing, which all are key to our success.

Working in close collaboration with Hub Operations managers to ensure flawless execution at our hubs
Acting as the first point of contact for all hub activities, both internal and external
Actively delving into the requests from our hubs to find the best way to support and solve a diverse set of issues
Owning and proactively streamlining the daily contact and issue resolution with our hubs
Analyzing data to support decision making, to increase efficiencies and to identify opportunities for continuous improvements and cost savings
Contributing to KPI reporting and monitoring hub processing and capacity ensuring SLAs are achieved
Co-developing Standard Operating Procedures and ensuring their successful implementation and execution
Collaborating cross departmentally on new client go lives, service changes and special ad hoc handling requirements
Engaging in weekly hub meetings and actively building on good relationships with all stakeholders
Assisting hub manager with hub training on the above-mentioned topics
Actively contributing to the Hub Operations Support team spirit and knowledge sharing

This role requires 1-2 days a week traveling to our largest hub in Germany, hence the candidate is ideally located in the South-East of the Netherlands. No car is required for this travel as it can be easily done by train. Working from our Utrecht office is also expected on a weekly basis

What we need from you

Background within international warehousing, supply chain or logistics with at least 2 years of relevant experience
Excellent business English communication skills, both written and verbal
The ability to prioritise items of work, and stay calm under pressure
A self-starter mentality, not shying away from responsibility and ownership
Ability to build, maintain and improve relationships with different stakeholders
Desire to find the best solutions to any issue at hand
Ability to work fast while being accurate, and having a critical mindset to initiate and support process improvement
Comfortable with tools such as Excel and Tableau

What we offer

A supportive atmosphere is essential to bringing our best selves to work. Our benefits include:

Employee Assistance Program
Internal Wellbeing Workshops
Rebound Cares – Volunteer days
Hybrid Working Policy
Home Workspace Setup Allowance
Ergonomic Guidelines
Working from Abroad – up to 2 weeks per year
Competitive Maternity Leave Policy
Menopause Guidelines
Personal Development Opportunities and Internal Moves
Your well-being also matters to us. As part of our commitment to mental health, we offer access to OpenUp, a trusted platform for professional support. Learn more

About the role

What we need from you

What we offer

About ReBound by Reconomy