Compliance Consultant

Application Deadline: 22 May 2026

Department: Legal & Compliance

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Nicola Jones

Compensation: £28,850 - £35,000 / year

Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

The Compliance Consultant is key to the delivery of Valpak’s core business, compliance solutions. This is an exciting role requiring market awareness, the ability to learn quickly and to keep calm under pressure.

The Compliance Consultant is a cross between field based and home based work, where you will act as an ambassador for the company, providing outstanding customer service. You will also demonstrate exceptional knowledge of Extended Producer and Producer Responsibility Regulations (EPR, Packaging, WEEE and Batteries) and provide technical assistance to other departments within Valpak. You will be able to talk about other regulations and become familiar with other regulatory changes/consultations as they arise. The Compliance Consultant will play a vital audit role in the completion of the data monitoring plan and be responsible for managing individual accounts.

Key accountabilities

Conduct member audits and other types of audits as required

Identify and deliver member and supplier audits in line with the data monitoring plan
Plan own audit schedule with an efficient and professional approach, maximising time and resources
Ensure all data submitted to Valpak by its members meets the required standard of accuracy, advising members appropriately
Provide support to the Audit Manager in the delivery of the data monitoring plan
Complete audits both in person at sites and over Teams

Understanding of Packaging, WEEE and Batteries regulations

Be a Regulatory expert, providing technical guidance to members and support to other departments within Valpak
Understanding of VDI systems and data gathering. Rules checking of VDI EPIC forms
Support members with the transition to EPR
Develop a detailed knowledge of the data submission process
Participate in all data submission rounds

Account Management

Manage a portfolio of member accounts ensuring an appropriate level of service is delivered
Perform a vital role in the retention and also recruitment of compliance scheme members
Actively participate in member training including presenting at events

Customer Service and Team Support

Provide excellent service and work with customer to understand their business needs, and any ways in which we can help them
Develop a rapport with other departments within the business especially VDI, to ensure outstanding member service is delivered at all times
Be seen as an escalation point for Environmental Compliance Advisors, and take responsibility for difficult member situations and technical queries
Work with the wider auditor team, SAMs and Policy to build and integrate knowledge across compliance
Support with testing of systems as and when required

Promote Valpak’s service offering

Be fully aware of and actively promote Valpak’s service offering
Identify and source leads during customer facing situations

General administrative duties

Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems

Key areas

Strong communication and negotiation skills
Polite and professional at all times
Positive, proactive, enthusiastic and approachable
Excellent interpersonal skills
Flexibility and adaptability
Ensure an excellent level of customer service and accuracy in the delivery of Valpak’s monitoring plan

What we need from you

Experience, skills

Ability to pick up, retain and deliver technical and regulatory information
Customer focused with drive to provide the highest level of customer satisfaction
Ability to demonstrate a broad knowledge of the business and industry
Exceptional organisational skills with the ability to prioritise own workload
Attention to detail and a professional, proactive work ethic
Good numeracy skills
Strong communication and confident presentation skills
Flexibility and adaptability to working practice
The drive to learn and develop in an ever-changing company
Excellent team player
Knowledge of Microsoft Office applications, in particular Excel
An interest or experience in environmental issues
Valid drivers’ licence and confident driver
Ability to stay away from home from time to time
Understanding of EPIC processes (desirable)

Qualifications

Educated to Degree level or equivalent (or industry experience will be considered)

What we offer

Dual Location / Hybrid worker Status
Participation in our annual Incentive Plan (VIP) - up to 10% bonus
Car Allowance or company car scheme
25 days annual leave plus bank holidays, volunteering day and your birthday off!
Option to buy and sell up to 9 days annual leave
Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives

About the role

What we need from you

What we offer

About Valpak Ltd