Site Support Team Leader, South

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Vicky Robertson

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Oour success is built on four core values:

Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Whether you're starting your career or looking to take the next step, Reconomy Connect, offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About the role

We are looking for a highly motivated Site Support Team Leader to lead our Site Support team, driving waste reduction initiatives for our customers, supporting key regional relationships, and ensuring exceptional service delivery.

As Site Support Team Leader, you will combine strong leadership skills with a passion for sustainability, helping customers reduce waste intensity while maintaining high standards of operational efficiency. You will act as the primary point of contact for team members, key customers, fostering relationships, and ensuring their operational goals are met through effective waste management solutions.

Key Responsibilities:

Team Leadership & Development

Lead and manage the site support team to ensure high performance, engagement, and professional growth.
Foster a culture of safety, collaboration, and continuous improvement within the team.
Coordinate daily tasks, manage priorities, and ensure resources are allocated effectively to meet customer and operational needs.
Provide training and mentoring to team members, ensuring adherence to company standards and industry best practices.

Customer Relationship Management

Build strong, long-term relationships with customers, understanding their specific needs and aligning solutions that reduce waste intensity.
Attend customer reviews, providing updates on progress against KPIs and identifying opportunities for further improvements.
Collaborate with customers and account management team to identify and implement sustainable solutions that drive operational efficiency and environmental benefits.
Customer site visits.

Waste Reduction & Sustainability Initiatives

Lead initiatives aimed at reducing customers’ waste intensity, identifying opportunities for improvement, and implementing waste reduction strategies.
Educate both customers and the internal team on waste reduction strategies, best practices, and industry innovations.

Operational Management

Ensure that the site support team adheres to all service level agreements (SLAs) and operational guidelines.
Collaborate with cross-functional teams (e.g. account management, business development, operations, supply chain, customer service) to ensure seamless service delivery and implementation of solutions.
Proactively identify and resolve operational issues that may affect service delivery, customer satisfaction, or waste reduction goals.
Monitor team performance, customer feedback, and service delivery metrics, adjusting strategies and resources as needed to meet objectives.
Regularly report on team performance, visit status, and progress toward waste reduction goals.

Key Performance Indicators (KPIs)

Customer waste intensity metrics (by customer).
Customer satisfaction and retention.
Team budgets.
Team performance and engagement metrics.
Adherence to service delivery standards and SLAs.

Location & Travel
This is a regional role covering the South of the UK. We’re flexible on where you’re based, but ideally, you’ll live somewhere from the Midlands down, with good access to major motorways. You’ll be working from home when you’re not out on the road, visiting customers, so regular travel is a key part of the role.

What we need from you

Experience in a site support, waste management, or environmental services role.
Strong customer relationship management skills, with a track record of building and maintaining customer relationships.
Experience in waste reduction, sustainability initiatives, or operational efficiency improvements is desirable.
Excellent mentoring, coaching, leadership, and problem-solving abilities.
Strong organisational and project management skills with the ability to prioritise and manage multiple tasks effectively.

Preferred Skills

Proficiency in data analysis and reporting.
Familiarity with waste management.
Experience in cross-functional collaboration and stakeholder management.

What we offer

Holidays and Birthday Leave – Start with 23 days, increasing to 25 after 2 years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility. Also, enjoy your birthday off once you reach 1 year of service.
Volunteering Day - 1 paid day per year to support local charities.
MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work scheme, gym membership discounts, mortgage advice, and skip hire discounts.
Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
Health & Wellbeing – Flu jabs, eyecare vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, and access to trained Mental Health Fire Aiders.
Employee Referral Programme - Recommend great talent and earn a reward.
Long Service Awards - Celebrating your milestones with us.
Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
Employee Voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
This role comes with a company car.

Why Join Us?

This is a unique opportunity to make a tangible impact by leading a team that supports customers in achieving their sustainability goals. If you are passionate about waste reduction, customer service, and leading high-performing teams, we want to hear from you!

About the role

What we need from you

What we offer

About Reconomy Connect