Customer Services Data Coordinator

Department: Customer Experience

Employment Type: Fixed Term - Full Time

Location: Telford

Reporting To: Melanie Richards

Compensation: £24,570 / year

Description

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy

We're bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

We’re looking for a Customer Services Data Coordinator to join us on a 12-month fixed-term contract. This hybrid role is based at our Telford office, offering a blend of remote and on-site working.

About the role

You will collect, input and maintain supplier service data across the Reconomy Recycle Loop Outsourcing business.
Identify and request missing data.
Liaise with suppliers through various formats to obtain data relating to containerised waste services.
Ensure accurate transfer of data from supplier reports or online Portals into the Reconomy Salesforce platform.
Liaise with Customer Service Teams to resolve data discrepancies and help ensure clean and accurate data is presented to customers and help reduce supplier invoice queries.
Complete data transfers in a timely manner to meet clients reporting and invoicing deadlines.
Establish strong working relationships with suppliers and internal or external business contacts to ensure departmental targets are met.
Maintain updated knowledge of all Reconomy's products and services including in-house apps.

What we need from you

Confidence in communicating over the phone, and a professional and accurate approach to email correspondence.
Strong time management skills and the ability to meet deadlines consistently.
A collaborative mindset, with the ability to build and maintain effective relationships both internally and externally.
A keen eye for detail when working with data, ensuring accuracy at all times.

What we offer

23 days holiday, increasing to 25 days at 2 years’ service (plus bank holidays). Once you have 1 years’ service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave.
Have your birthday off (once you have 1 years’ service).
1 volunteering day per year, to enable you to support local community projects.
MyPerks – a benefits platform that offers a variety of discounts, cash back options, cycle to work scheme, mortgage advice and wellbeing support.
Corporate discounts on selected local gyms.
Competitive pension contribution.
Life assurance.
Enhanced maternity and paternity leave.
Company events.
Employee referral programme.
Long service awards.
Reward and recognition schemes.

About the role

What we need from you

What we offer

About Reconomy