Head of Sector

Application Deadline: 30 October 2025

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Will Keer - Divisional Director, B&I

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change.

Our success is built on four core values:

Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

As the Head of Sector in the Recycle loop, you will take ownership of driving growth, customer retention, and strategic development within one of our four core sectors – Hospitality & Leisure, FM & Property Management, Retail & Wholesale or Manufacturing, Transport & Logistics. Acting as the senior sector lead, this role will be responsible for shaping sector strategy, developing high-value customer relationships, and ensuring the delivery of innovative and sustainable solutions that differentiate the business in the market.

This position is suited to a commercially driven leader with proven experience in customer growth, contract retention, and market positioning in waste management or related industries.

Key Responsibilities

Strategic & Commercial Leadership

Develop and execute the sector growth strategy, aligned to business objectives and market opportunities.
Align closely with the Corporate Business Development team to win new business and drive growth within the sector. To include but not limited to collaboration on new business tenders and supporting on new business presentations.
Identify opportunities to enhance customer value through innovation, service differentiation, and sustainability-led solutions.
Analyse sector trends, competitor activity, and regulatory developments to shape commercial positioning.
Take P&L responsibility for the sector, with a focus on profitable growth and margin improvement.

Client Growth & Retention

Act as the senior point of contact for key sector customers, building trusted long-term relationships.
Drive customer satisfaction and retention through proactive engagement and strategic account management.
Collaborate with operational teams to ensure customer expectations are exceeded and contracts deliver value.
Work closely with the Marketing team to develop a sector marketing plan, including but not limited to tailored sector propositions and service models to attract and retain customers.

Leadership & Collaboration

Inspire and lead a sector-focused Account Management team.
Foster collaboration across business units (customer services, operations, marketing, sustainability, finance) to deliver sector objectives.
Promote a culture of customer focus, innovation, and accountability across the sector.

External Engagement

Represent the company at industry forums, trade associations, and customer events.
Champion the organisation’s brand as a thought leader and spokesperson in sustainable waste management and circular economy solutions within your sector.
Build networks with regulators, partners, and stakeholders to enhance sector influence and visibility.

Skills & experience required

Senior leadership experience in waste management, environmental services, or within a related sector.
Strong commercial track record in business growth, contract retention, and customer relationship management.
Excellent understanding of waste sector dynamics, customer needs, and emerging sustainability trends.
Proven ability to manage P&L, budgets, and growth targets.
Outstanding communication, influencing, and negotiation skills at senior stakeholder level.
Confident and engaging public speaker with strong presentation skills.
Strategic thinker with the ability to balance commercial priorities with long-term sustainability goals.
Full UK Driving Licence.

Location: Flexible within the UK, with travel required.

Salary & benefits

We offer a competitive salary alongside a company car or car allowance, generous pension contributions, an attractive performance-related bonus, and a comprehensive benefits package designed to support your wellbeing and success.

About the role

Skills & experience required

Salary & benefits

About Reconomy Connect