Business Analyst

Application Deadline: 2 April 2026

Department: Operations & Transport

Employment Type: Contrato a término fijo

Location: Utrecht

Reporting To: Assia Kenbari

Compensation: €3,800 - €5,200 / mes

Description

At Rebound, we power return and shipping experiences through one of the industry’s largest carrier ecosystems, offering 300+ carrier services across the globe. Our Carrier Integrations Team (CIT&SAPI) ensures Clients can access reliable, scalable, and compliant carrier options by building and maintaining the technical connections that move millions of parcels each year.

As a Business Analyst in CIT, you will translate carrier requirements, API capabilities, and operational rules into clear product and technical specifications. You will be a key link between carriers, product, engineering, and operations - helping Rebound bring new carriers to market, improve integration quality, and expand our service footprint worldwide.

What Carrier Integrations Enable at Rebound

Connect merchants to 300+ carrier services through standardized, scalable APIs
Map carrier-specific rules, labels, barcodes, tracking events, and routing logic into Rebound’s platform
Ensure compliance with local operational processes and data formats
Support real-time tracking, label generation, and return flows across regions and service levels

This role is ideal for individuals who thrive on problem-solving, stakeholder collaboration, and continuous learning, and who can turn complex business needs into clear, structured product outcomes.

Key Responsibilities

Key Activities

Discovery:

Partner with the Product Owner (PO) to understand integration requirements and translate them into actionable technical specifications.
Conduct stakeholder interviews with both internal teams and external partners to gather integration needs and constraints.
Analyze existing systems, APIs, and data flows to identify integration points, limitations, and opportunities.
Define and document integration requirements, including API specifications, data mapping documents, and technical acceptance criteria.

Integration Development:

Work closely with the PO and development team to ensure integration requirements are properly implemented.
Create and maintain integration documentation, including architecture diagrams, data dictionaries, and process flows.
Facilitate technical workshops and meetings with integration partners to resolve interface challenges and ensure alignment.
Monitor integration performance metrics and track data quality across systems.
Support integration testing, deployment, and rollout procedures.
Provide ongoing support for live integrations, including troubleshooting and enhancement requests.

Goal Setting & Prioritization:

Assist the PO in prioritizing integration backlog items based on technical dependencies and business impact.
Conduct feasibility studies to assess the complexity, effort, and potential value of new integrations.
Identify and manage integration-specific risks related to security, compliance, and performance.
Track integration milestones and coordinate dependencies across multiple systems and teams.

People & Collaboration

Clearly communicate business requirements across technical teams and business stakeholders.
Continuously improve analytical thinking, product understanding, and requirements gathering techniques.
Align business requirements with product and technical teams, ensuring stakeholder needs are accurately captured and translated.
Manage stakeholders involved in requirements gathering and validation. Collaborate with POs, PMs, and developers to translate business needs into clear requirements.
Facilitate workshops and discussions to ensure shared understanding and alignment.

Skills, Knowledge & Expertise

Requirements

Experience in business analysis within product or technology teams.
Strong analytical skills and ability to translate business needs into product requirements.
Familiarity with Agile methodologies and product development processes.
Excellent communication and stakeholder management skills.
Ability to create clear documentation and support rollout activities.

Job Benefits

Hybrid working - because great work can happen anywhere
Possibility to work fully remotely for up to 2 weeks a year
8.33% holiday allowance on top of your base salary, to be paid out in May
27 vacation days per calendar year on a full-time basis
Pension scheme and health insurance contribution
Home office allowance for your perfect setup
Mental health support through our partner OpenUp
NS Business card for seamless travel or if you travel by car, a travel allowance
A bike plan, if you're that way inclined
A delicious and healthy contributory lunch provided by us!

Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

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