EPR Account Manager (Global)

Department: Sales & Account Management

Employment Type: Festanstellung - Vollzeit

Location: Stratford-Upon-Avon

Reporting To: Lena Elvbakken

Compensation: 27.500 £ - 29.500 £ / Jahr

Description

The EPR Account Manager (Global) plays a key role in the offering of Valpak’s International & Environmental Compliance Service. The key responsibility within this role is the account management of Valpak customers and their compliance overseas; this involves core activities such as advising on obligations under environmental legislation overseas, data manipulation and liaising with international compliance schemes in order to manage the customer’s compliance in that country. The International Data Account Manager is the first point of contact for the customer’s international compliance and data queries.

The candidate will be responsible for manipulating and collating final data submissions under a variety of different country regulations, including but not limited to, waste packaging, waste electrical and electronics (WEEE), waste batteries and textiles. They will quickly develop a good knowledge of the relevant environmental waste compliance regulations, ensuring that all international data obligations are met for accounts and the customer is compliant in all relevant countries. It is important that the candidate is confident with handling large data sets and ensuring data accuracy is to a high standard.

Key Responsibilities

Manage Allocated Accounts

Provide excellent levels of customer service as the first point of contact
Coordinate customer’s compliance in other countries, liaising with the relevant compliance schemes/authorities on their behalf
Advise and update allocated accounts on compliance requirements which affect them in relevant countries
Ensure the customer’s compliance requirements are met at all times
First point of contact for phone calls and incoming emails from potential prospects

Management of Data for Allocated Accounts

Ensure that international compliance data is accurate and submitted on time
Ensure data received from customer contains necessary information
Become an expert in utilising in house software system (EPIC) including data input and analyses of weights information
Manipulate data into relevant format for each country/regulation
Use various tools to consistently check and improve on the accuracy of international data
Use data skills to provide useful information for accounts such as swings analysis and trends

Attending Sales and Client Meetings

Explaining & selling service to prospective clients
Following up all leads and opportunities and attending sales meetings

Undertake research into environmental legislation, developing a comprehensive understanding of the regulations

Develop and maintain a good understanding of the requirements placed on organisations so that swift and accurate responses can be provided
Understand legislation in order to manage companies’ compliance on their behalf and keep them updated with any potential changes which may affect them

Scheme registration

Completion of legal documentation, coordinating with various authorities, schemes and the client

Make contact and maintain relationships with foreign compliance schemes/technical third parties

Understand compliance requirements (often in multiple countries) and build relationships with key contacts
Ensure diplomacy and professionalism to maximise third party relations
Maintain up to date knowledge of EU and non EU regulations

Contribute to consistently improving and innovating the International Data Service

Proactively seek out opportunities to make efficiencies and further develop the service
Inspect and advance current procedures
Optimise data automation practices

Skills, Knowledge & Expertise

Experience and Skills

Advanced IT skills, particularly Microsoft Excel (VBA or other coding knowledge desirable)
Ability to quickly take on large quantities of technical information
Excellent planning, scheduling and organization skills
A customer focused approach
Collaborative working style
Solution orientated problem solving ability
Excellent communication skills, both written and verbal
A knowledge of analysing and manipulating large volumes of data is desirable
An interest in environmental issues is desirable

Qualifications

Educated to Degree Level

Job Benefits

Dual Location / Hybrid worker Status
Participation in our annual Incentive Plan (VIP) - up to 10% bonus
Car Allowance or company car scheme
25 days annual leave plus bank holidays, volunteering day and your birthday off!
Option to buy and sell up to 9 days annual leave
Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives

Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

Über Valpak Ltd