Senior Operations Manager, First Mile

Application Deadline: 30 April 2026

Department: Operations & Transport

Employment Type: Festanstellung - Vollzeit

Location: Utrecht

Reporting To: Anthony Brown

Compensation: 68.000 € - 76.000 € / Jahr

Description

Senior operations manager first mile (Logistics operations)

As Senior operations manager first mile, you are developing and continuously improving ReBound’s global logistics first mile carrier portfolio. This role offers the opportunity to manage a critical part of ReBound’s global logistics network for returns and contribute to delivering the ultimate sustainable
returns experience to our clients worldwide.

Your primary objective is the strategic view of the global carrier library, develop and maintain a world leading portfolio for growth in the retail and ecommerce returns market. You provide excellent operational knowledge within your dedicated area, Strong leadership and development to lead a team of professionals that source and manage first mile providers globally.

Key Responsibilities

Your focus:

• Ensure best-in-class first mile carrier solutions by leading the development and execution of
a procurement category strategy for first mile solutions

• Leading and managing a team that co-develops and delivers ReBound’s first mile strategy,
ensuring excellence in day-to-day performance, while bringing latest innovation to our
portfolio. You report to the director of global logistics. Work with your manager, peers and
support roles, to maintain and develop the network.

• Ensuring sound spend management, analytics and insights in order to ensure competitive
buying with a focus on margin, budgeting and cost control

• Understand the industry, find innovation opportunities, work with your development team
on and contribute to solution design

• Work closely with internal stakeholders to ensure an aligned optimization and innovation plan
is created and executed, that the team are updating, tracking and informing of issues they see
in the network. Review processes and work with Product and IT on automating wherever
possible.

• Responsible to develop and maintain contract agreements with suppliers, and maintain
documentation, including Standard Operating Procedures.

• Full ownership of the carrier relationship, managing carrier failures, ensuring performance
management following a clear supplier relationship management model.

• Monitor and report on performance. Keep in transit orders within lead-time SLA.

• Ensure any service provider is bought in with ReBound’s strategy, and that service providers
are solutions focused.

• Provide proactive support to other department employees, be a team player, help build
working relationships with all members of the department and develop levels of expertise
that other department employees can utilize and leverage.

• Drive and deliver the roadmap for your department. Ensure active and complete participation
in organization projects. Participate in training, education, and testing at user acceptance,
identify and provide feedback to product owners, identify and support to resolve challenges,
and areas of concern prior to go live.

Skills, Knowledge & Expertise

Your talents:

• You are people manager and team leader with 5 to 10 years of leadership experience in
Logistics and Supply Chain.

• You like to be challenged and be faced with complex situations.

• You contribute to a positive, performance culture, focusing on continuous improvement.

• With your strong analytical skills, eye for detail and willingness to go the extra mile, you are a
master in developing relationships with suppliers, and a leader in guiding your team to
negotiate best possible deals.

• Great communication skills, both written and verbal, diplomacy, and pragmatic organizational
skills.

• Ability to prioritise items of work and stay calm under pressure.

• Relationship builder that fosters collaboration with your suppliers and colleagues.

• Project management skills to confidently present and negotiate, unlocking business potential.

• Own initiative, drive, and passion for what you do, a practical problem solver taking great
pride in your responsibilities

Job Benefits

• 27 vacation days per calendar year based on full time & full year employment.

• Pension & disability schemes partly paid by employer and employee, age dependent.

• EUR 300 net one off to set up your home-office.

• EUR 15 net compensation per month for health insurance, paid with the salary.

• Monthly working from home fee. We work in a hybrid model, teams come in twice a week the rest is remote.

• You have the option to work abroad a few weeks a year e.g. from your home country.

• Travel costs to and from work. If you travel by public transport an NS Business card will be provided. If you travel by car, the commuting allowance is EUR 0.23c per km.

• Free Mental Health support through our partner "OpenUp".

• Bike Plan

• Company laptop & mobile phone.

Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

Über ReBound by Reconomy