IT Support Analyst

Department: Technology

Employment Type: Festanstellung - Vollzeit

Location: Kings Lynn - Tottenhill

Reporting To: Louise Hood

Compensation: 32.000 £ - 35.000 £ / Jahr

Description

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy

We are bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

About the role

As an IT Support Analyst, you will be a key member of a worldwide Service Delivery team responsible for delivering end-user requests, resolving incidents, maintaining systems and implementing projects. Working within an ITIL aligned ITSM you will support internal customers and colleagues through tickets, phone calls, remote sessions, and in person. Periodically you may be required to attend secondary sites to deliver onsite support. The core technologies for this role are Microsoft Cloud: Azure, Entra ID, Intune, Outlook, SharePoint, and Teams; and Microsoft on-premises Server, Windows, Active Directory, DNS etc. although working alongside a wide range of teams with diverse technical expertise, in an industry leading business, this is role offers scope for development and progression. As part of a successful, growing company with a significant investment in technology, you will have the opportunity to advance your skills and abilities through experience and training. We look for people who want to develop their careers, are eager to perform their day jobs to a high standard and get involved with new projects and assignments where possible.

What we need from you

Responsibility Objectives Service Delivery • Resolve assigned incidents within SLA; engaging with third-parties and colleagues as required. • Add commentary and record working time on tickets (incidents and requests) with a view to keep both customers (end-users) and colleagues informed. • Participate in resolver groups, developing your own knowledge and experience. • Contribute to the knowledge base, adding undocumented fixes and processes. • Be a friendly and understanding point of contact to end-users who are experiencing problems delivering a positive experience. • Support IT Helpdesk Analyst’s with their triaging of incidents and requests, collectively referred to as tickets, ensuring adequate information is present. • Manage your own workload. Technology SME • Grow your knowledge of technology stacks and become a subject matter expert. • Undertake advanced system administration tasks including complex troubleshooting of interdependent systems. • Manage installations, upgrades and configurations of hardware and software through Intune or by exception legacy applications. • Support your colleagues and share knowledge with the team. • Support the operation and re-platforming of legacy applications. Infrastructure • Setup and relocate end-user equipment on site. • Configure and troubleshoot meeting room and office equipment. • Support end-user business owned mobile devices, peripherals and printers (small and MFP)

What we offer

This role offers you the chance to work in a friendly, diverse and international environment, along with colleagues who will share your passion for innovation, agile-working and growth.

Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.

We offer a competitive salary alongside other benefits.

About the role

What we need from you

What we offer

Über Circle Waste