Sales and Service Coordinator

Application Deadline: 8 January 2026

Department: Customer Experience

Employment Type: Festanstellung - Vollzeit

Location: Doncaster

Reporting To: Lindsey Thorns / Jessica Phillips

Compensation: 27.846 £ - 29.725 £ / Jahr

Description

We are a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes.

Ecofficiency are able to deliver industry leading soil classification through testing kits and state of the art mobile SiteLab.

We were founded on the principle of delivering best practice and by employing innovative methods to minimise environmental impact, that are supported by EcoIntelligence, the company’s online management portal for all management reporting needs.

Our extensive experience in the waste management industry gives us an excellent understanding of what customers are looking to achieve to meet their business objectives in today’s competitive market.

Why Join Us?

At Ecofficiency, our success is built on four core values:

Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Be Part of Something Bigger

Whether you're starting your career or looking to take the next step, Ecofficiency offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About the role

Are you passionate about delivering excellent customer service? Whether you’ve gained experience in an office, retail, or hospitality environment, we want to hear from you! We're looking for a dedicated individual who excels in customer relations, communication, and problem-solving to join our team. This role is perfect for someone with strong interpersonal skills and a desire to help customers.

As Sales and Service Coordinator at Ecofficiency, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders.

Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future.

As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be willing to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly.

It’s important that you work well under pressure and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.

Additional information:

Working hours are 42.5 per week, Monday to Friday, 8am-5pm or 8:30am-5:30pm with half an hour for lunch & 2x 15 Minute breaks.
You will work full-time in the Doncaster office, so will need to live within a reasonable distance to travel to DN9 3GA.
Please note: This is an office based role with some hybrid working available after probation

What we need from you

Excellent communication skills and telephone manner.
Strong organisational skills and time management – you will need to be able to work in a fast-paced environment accurately, with good attention to detail, so that your customers always get a high-quality service.
Responds well to pressure, with the ability to work to deadlines.
Be able to negotiate and identify business opportunities.
Enthusiastic, driven and determined.
Confident with Microsoft Office programmes.

You must have:

Delivered outstanding Customer Services in a previous role
The ability to work on your own and manage your time whilst being an effective team member.
Grade C in Math’s & English GCSE
Basic IT skills, being able to use Word, Excel, and PowerPoint

You may have:

Experience working in the waste industry

What we offer

Financial perks: Pension scheme, length of service rewards, and referral bonuses
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days, rising with service, plus buy/sell options
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

About the role

What we need from you

What we offer

Über Ecofficiency Ltd