People Systems Support

Department: People

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Beth Harper

Description

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy

We are bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

About the role

Are you organised, tech‑savvy, and passionate about helping others get the best out of their systems?

We’re looking for a People Systems Support to join our People Systems Team and play a key role in keeping our People systems running smoothly. If you love troubleshooting, improving processes, and supporting colleagues, this could be the perfect role for you.

You’ll provide administrative, technical, and process support across our HRIS and ATS, acting as the first point of contact for system queries, troubleshooting, updates, and guidance. You’ll help keep People operations accurate, efficient, and compliant while supporting enhancements, training, and continuous improvement.

What you'll be doing

Act as the first point of contact for HR system queries, maintaining clear records of queries, resolutions, and process improvements.
Troubleshoot issues and escalate more complex cases to the People Systems Manager.
Support communication of system changes, release notes, and project updates.
Maintain up-to-date process documentation and standard operating procedures. Identifying inefficiencies and suggesting improvements.
Support the delivery of training for new features and system updates.
Help develop user guides, training content, and support materials.
Assist during system rollouts to ensure smooth adoption.
Support GDPR compliance, data governance, and audit requirements.
Help conduct data quality checks and work with teams to resolve issues.
Assist with system configuration and maintenance across platforms (e.g., MyJ, Pinpoint).
Support system integrations and implementation activities, including acquisitions.

What we need from you

Essential

Experience supporting users or customers with technical or system queries.
Strong organisational skills and ability to independently prioritise effectively.
Excellent attention to detail and confident IT capability.
Clear, professional communication skills (written and verbal).
Ability to follow structured processes while accurately documenting, tracking, and following up on tasks.
Problem‑solving mindset with the ability to escalate when needed.
Experience supporting training delivery or creating guidance materials.
Understanding of data security, confidentiality, and accuracy.
Collaborative team player with a proactive, curious approach.
Flexibility and adaptability in a fast‑changing environment.
High levels of integrity and discretion when handling sensitive employee data.

Desirable

Experience in HR, HR systems, or a similar administrative/technical support role.
Exposure to system configuration, workflow management, or system implementations.
Experience in a fast‑paced, multi‑site, or global business.
Ability to analyse data and spot trends or data quality issues.

What we offer

You’ll be part of a supportive, friendly, and growing People Systems team, with opportunities to learn, develop your skills, and contribute to meaningful improvements across our People operations.

If you enjoy helping teams work smarter, improving processes, and learning new systems, we’d love to hear from you.

Our benefits include:

Financial perks: Pension scheme, length of service rewards, and referral bonuses.
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
Community engagement: Volunteer days and collaboration with local charities.
Generous holiday: 25 days, plus buy/sell options.
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.

About the role

What we need from you

What we offer

About Reconomy