Customer Advisor

Department: Business Administration

Employment Type: Contract

Location: Stratford-Upon-Avon

Reporting To: Steph Stagg

Compensation: £26,500 - £27,250 / year

Description

We are seeking a Customer Advisor to join our team at Valpak on a contract basis. This role will commence at the beginning of August and run for an initial four week period.

The Customer Advisor is key to the delivery of Valpak’s core business, compliance solutions. The role requires an ability to learn quickly, keep calm under pressure and provide excellent and efficient customer service.

The Customer Advisor role is predominantly office based, working as part of a team alongside environmental compliance advisors as the initial point of contact for our members and other customers, providing the required level of response, in a professional and efficient manner.

As part of the role, there will be the opportunity to get actively involved in a variety of projects. The Customer Advisor will have ‘hands on’ customer contact experience, have excellent customer focus and outstanding interpersonal skills. The Customer Advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Key Responsibilities

Customer Service

Act as a first point of contact for all incoming member queries via the phones and through emails
Develop a rapport with other departments within the business to ensure outstanding member service is delivered at all times
Manage our complaints and compliments process
Champion the customer

Promote Valpak’s service offering

Be fully aware of Valpak’s service offering, identifying and sourcing leads and ensuring leads are handed over to the appropriate team/person
Confidently handle calls from prospective members or other customers

Company Research

Obtain contact details of prospect customers from various sources
Contact customers to follow up on initial interaction and ask questions to understand customer requirements and suitability for our services

General administrative duties

Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems
Perform general administrative duties, including overseeing reservations for events and the company’s main email inbox

Skills, Knowledge & Expertise

Ability to manage and prioritise own workload, and to multi-task
IT Literate: Word, Excel, PowerPoint
Strong communication and negotiation skills
Polite and professional at all times
Customer focused with drive to provide the highest level of customer satisfaction
Positive, proactive, enthusiastic and approachable
Excellent interpersonal skills
Flexibility and adaptability

Job Benefits

Hybrid working available, happy to talk flexible working
Up to 10% bonus
Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
Critical illness, Life assurance & disability income protection
Option to join private medical insurance, subsidised gym membership, and bike to work scheme
Contributory pension scheme
Wellbeing initiatives and support including Wellbeing App access
MyPerks discounts platform

Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

About Valpak Ltd