Front of House Administrator

Department: Legal & Compliance

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Xhevrie Dani

Compensation: £26,500 - £29,725 / year

Description

The Front of House Administrator will be committed to providing exceptional Office and administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy environment and on their own initiative. Strong organisational and communication skills are imperative. The Front of House Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Key Responsibilities

Reception and Front of House duties

Work on the Reception desk as first port of call for any external visitors.
Receive, open, collect and despatch incoming / outgoing post, faxes and mail outs within agreed time frames.
Manage the company’s stationery requirements and replenish and keep tidy the stock cupboard.
Order taxi’s / couriers and deal with deliveries to the business etc.
Manage the Office facilities and ensure a tidy and safe working environment.

Administration Support

Accurately process a variety of administration tasks, including new applications and contact/company changes
Provide ad hoc administration duties and support to other departments when required

Customer Service

Deliver excellent customer service, both on the telephone and via email
Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact Centre with both outbound and inbound calls

Skills, Knowledge & Expertise

Previous experience in a receptionist or administration role
Capability to multitask, prioritise and manage own workload
Able to work well under pressure
An outstanding eye for detail with a drive to provide exceptional administration support
Customer focused with strong communication skills
Customer focused with drive to provide the highest level of customer satisfaction
Able to pick up new skills and knowledge quickly and learn and develop in an ever-changing company
IT literate: Word, Excel and PowerPoint

Job Benefits

Up to 10% bonus
Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
Critical illness, Life assurance & disability income protection
Option to join private medical insurance, subsidised gym membership, and bike to work scheme
Contributory pension scheme
Wellbeing initiatives and support including Wellbeing App access
MyPerks discounts platform

Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

About Valpak Ltd