Credit Controller

Application Deadline: 12 March 2026

Department: Finance

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Credit Control Team Leader

Compensation: £28,000 - £32,000 / year

Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

A key member of the Finance department ensuring customer receipts are received in line with targets, aged debt is within acceptable levels and customer and internal queries are resolved in a timely manner. Role requires a balance to explain our services and ensure our invoices adhere to customer payment processes whilst pro-actively chasing for payment and resolving delays.

The ideal candidate will be adaptable and a team player, willing to use their own initiative to achieve common team goals. They will be required to manage their own portfolio of accounts and therefore prioritise their own workload effectively. A willingness to progress in the role is desirable and as such we would offer support towards a relevant credit control qualification.

Key Accountabilities:

Dispatching sales invoices

Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently
Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals

Customer debt collections

Prioritise and chase outstanding customer balances via phone and e-mail and escalate with customer contacts where relevant
Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones
Escalate non-payment of accounts debt recovery partner
Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms
Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations

Customer cash receipts processing

Download bank receipts and allocate receipts to the customer account accurately
Process direct debit collection files and ensure records are maintained in line with direct debit best practice
Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms

Reporting key management information

Allocate incoming customer e-mail queries in group inbox and respond to queries as required
Timely updating of customer communications on various systems to ensure effective account management and visibility of status
Provide weekly updates to management on overdue transactions
Providing actual and estimated customer payment dates for key accounts to support group cash forecast reporting

Other

Update supplier bank details and check supplier payment runs following set procedures and internal controls
Assist the audit fieldwork with the production of audit evidence
Support the finance department with other tasks as necessary

What we need from you

Desirable experience: 2+ years’ experience working in credit control or a finance department
Relevant experience considered: 2+ years’ experience working in customer services or administration role responding to customer queries and following set processes
Ability to gain a good understanding of the Valpak business and customers payment processes
Natural enthusiasm to chase outstanding debts, work to targets and satisfaction in achieving payment
Comfortable at escalating outstanding debt with customers and being assertive where required
Confident verbal and written communications skills with ability to build relationships with internal and external contacts
Attention to detail ensuring key data is input and documents attached where required
Quick learner able to follow processes and workflows
Strong work ethic and positive can-do attitude
Self-motivated and ability to prioritise tasks to meet deadlines as required
At least 5 grade A-C GCSE’s including English and Maths
Good working knowledge of Office applications (Excel, Outlook, CRM)
Understanding of finance transactions and processes
Accurate and confident working with numbers

What we offer

Dual Location / Hybrid worker Status
Participation in our annual Incentive Plan (VIP) - up to 10% bonus
25 days annual leave plus bank holidays, volunteering day and your birthday off!
Option to buy and sell up to 9 days annual leave
Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives

About the role

What we need from you

What we offer

About Valpak Ltd