Implementation Manager

Application Deadline: 29 June 2026

Department: Technology

Employment Type: Fixed Term Contract

Location: Utrecht

Reporting To: Audrey Nguyen

Compensation: €3,600 - €4,900 / month

Description

Role Overview

The Implementation Manager is responsible for managing end-to-end client implementations, ensuring successful onboarding and product adoption. This role combines technical configuration expertise with strong client relationship management to deliver high-quality solutions that meet client needs while maintaining scalability and consistency. The Implementation Manager works cross-functionally to coordinate delivery efforts, resolve issues, and uphold documentation and quality standards throughout the implementation lifecycle.

Key Responsibilities

1. Client Implementation & Delivery

Manage end-to-end client implementation projects, including timeline management, milestone tracking, and coordination of deliverables.
Ensure clients are successfully onboarded and prepared to use the product effectively.
Handle client change requests by scoping, assessing feasibility, and delivering changes within agreed timelines.
Investigate and resolve client issues related to product configuration or integration during the delivery phase.

2. Solution Configuration & Quality Assurance

· Configure client solutions according to defined standards, ensuring consistency and quality across implementations.

· Provide technical guidance on integrations and validate end-to-end solutions before go-live.

· Conduct final quality checks and coordinate with relevant teams to confirm readiness and minimize post-launch issues.

· Follow documentation standards to ensure clarity, traceability, and alignment across implementation activities.

3. Client Relationship Management

Own the client relationship throughout the implementation phase, translating client needs into actionable plans.
Communicate proactively and clearly, managing expectations and resolving issues with professionalism.
Build credibility through responsiveness, reliability, and a deep understanding of client goals.
Translate technical requirements into accessible language for non-technical stakeholders.

4. Cross-Team Collaboration & Continuous Improvement

Coordinate with Sales, Product, and Client Management to align implementation plans with internal timelines and product capabilities.
Share knowledge and support team members to foster a collaborative environment.
Document key learnings and lead structured knowledge transfer sessions to onboard new team members.
Share structured product feedback with the Implementation Team Lead to inform improvements in product quality and documentation.

Requirements

Experience managing client implementations in a SaaS or product-led environment
Strong understanding of solution configuration, product integration, and client onboarding practices.
Ability to manage multiple projects and stakeholders simultaneously.
Excellent communication skills, with the ability to translate technical concepts for diverse audiences.
Familiarity with documentation standards and quality assurance practices.

Key Competencies

· Client-Centric Delivery – Ensures implementations are aligned with client goals and deliver measurable value.
Technical Configuration – Applies product knowledge to configure and validate client solutions.
Communication – Translates complex requirements into clear, actionable plans for clients and internal teams.
Collaboration – Works effectively across teams to coordinate delivery and share knowledge.
Problem Solving – Resolves issues proactively and maintains high standards throughout the implementation process.
Stakeholder Management – Balances client needs with internal capabilities and timelines.
Continuous Improvement – Contributes to refining implementation practices and team-wide execution.

What we offer

27 vacation days per calendar year based on full time & full year employment.
Pension & disability schemes partly paid by employer and employee, age dependent.
€300 net one off to set up your home-office.
€15 net compensation per month for health insurance, paid with the salary.
Monthly working from home fee. We work in a hybrid model, teams come in twice a week the rest is remote. You also have the option to work abroad a few weeks a year e.g. from your home country.
Travel costs to and from work. If you travel by public transport an NS Business card will be provided. If you travel by car, the commuting allowance is 0.23c per km.
Free Mental Health support through our partner "Openup"
Bike Plan
Company laptop & mobile phone

Key Responsibilities

Key Competencies

What we offer

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